Refund Policy

Overview

At Amrullah Enterprise, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our refund policy to understand the process for returns and refunds.

Eligibility for Refunds

Condition of Items:

  • Items must be unused, unwashed, and in the same condition as when you received them.
  • All original tags, packaging, and accessories must be included.

Time Frame:

  • Refund requests must be made within 30 days of the purchase date.

Proof of Purchase:

  • A receipt or proof of purchase is required for all returns and refunds.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized items
  • Gift cards
  • Items purchased on sale or clearance

How to Request a Refund

Contact Us:

  • Email our customer support team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.

Approval:

  • Once we receive your return request, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will provide instructions on how to return the item.

Shipping Returns:

  • You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.

Processing Refunds

Inspection:

  • Once we receive and inspect your returned item, we will send you an email to notify you of the status of your refund.

Approval and Payment:

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

Check Your Account:

  • If you haven’t received a refund yet, first check your bank account or credit card statement.

Contact Your Bank:

  • Processing times for refunds can vary. Contact your bank or credit card company for more information.

Contact Us:

  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected]

Exchanges

If you need to exchange an item for a different size or color, please contact us at [email protected] with your order number and details of the exchange request. Exchanges are subject to product availability.

Contact Information

If you have any questions about our refund policy, please contact us:

  • Email:[email protected]
  • Mailing Address: 
  • 18 JALAN BATU MUDA 12,
  • TAMAN BATU MUDA
  • 68100 KUALA LUMPUR
  • WILAYAH PERSEKUTUAN

Thank you for shopping with Amrullah Enterprise. Your satisfaction is our priority, and we are here to ensure you have a pleasant shopping experience.